Steve's Fishing Supplies
Returns Policy
PLEASE DO NOT SEND RETURNS
TO MY CARSON CITY, NEVADA OFFICE OR REFUSE ORDERS UPON RECEIPT!
E-MAIL ME AT THE ADDRESS BELOW AND WAIT FOR ME TO E-MAIL YOU RETURN INSTRUCTIONS (IF
APPLICABLE).
INCLUDE YOUR NAME, INVOICE NUMBER, PURCHASE DATE AND WHY THE ITEM IS BEING
RETURNED.
steve@stevesfishingsupplies.com
- No returns will be accepted
if the serial number / UPC code is removed from the box for the item.
- No returns will be accepted
after 20 days receipt.
- No returns will be accepted
if the whole package contents are not included in the return.
- No returns will be accepted
without a return authorization number (RMA) and permission from Steve's
Fishing Supplies.
- No returns will be accepted
if the order is refused upon receipt.
- Sorry there are NO
EXCHANGES. If you return something and
want something else order it online. We keep the transactions separate.
Defective Items
Within 20 days of receipt
of your order please complete form below with your name, order number, and
reason for return. I will then provide you with a RMA (return merchandise
authorization number) and return instructions. NOTE: some manufactures will
NOT provide replacements for defective items. They ask that the item be
returned to them for repair. Shipping charges are non-refundable. Special
order items are non-returnable. Call or email to find out which items are
special order.
Returns for items purchased
in a package
Same policy applies for items defective or not.
However, since the individual items were priced as part of the overall
package, you will be given a full refund of Steve's
Fishing Supplies cost at time of
purchase, minus restocking and shipping fees if applicable, at the time of
purchase.
Non-Defective Items
If you wish to return any of Steve's
Fishing Supplies non-defective
products, excluding special items, I will
refund any purchase within 20 days of receipt for any reason, minus
return shipping and a 20% restocking fee. You need to complete the form
below with the order number, your name, and item
being returned for a refund. I will then issue you a RMA number. Once the
item and its contents have been returned in their proper condition, I will
then refund your credit card for the full purchase price minus a 20%
restocking fee of the total sale price before shipping charges. Returned
orders will not be accepted without an RMA number. I am not able to return non-defective inventory to
my wholesale vendors, therefore, I charge a restocking fee of 20% on
all non-defective returns. Special order items are
non-returnable. Call or email to find out which items are special orders.
SHIPPING CHARGES ARE
NON-REFUNDABLE
Warranty Service
All of the products from the
manufacturers Steve's Fishing Supplies
sells holds to the strictest standards of quality control, and all of the
products
Steve's Fishing Supplies
sells are fully warranted by the manufacturer. If by chance you receive a
product which is defective, the manufacturer's warranty information and
service address will be clearly marked on or in the package you receive. If
your product is damaged in shipping, the issue can quickly be resolved by
notifying UPS. Many of the manufacturers have warranty & service
information on their web sites.
